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Frequently Asked Questions . . .

Returns and Exchanges

And my very best answers.

As a small business, I strive for your satisfaction on every order. In the event that your unworn, unwashed, regular priced garment purchased from joyfulheartsathome.com does not meet your expectations, please adhere to the following return policies.

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Returns and exchanges will only be accepted with a return authorization. You must contact me within 5 days of receiving your order so I can review the return request prior to sending the item back. I don't accept cancellations, but please contact me if you have any problems with your order.

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To get a Return Authorization email me at this address: joyfulheartsathome@gmail.com


Because of the nature of the following items, unless they arrive damaged or defective, I cannot accept returns for:

  • Custom or personalized orders.

  • Items on sale.

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Conditions of return:

  • Buyers are responsible for return shipping costs.

  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping

I ship via UPS or USPS Priority or Express mail anywhere in the United States, Canada, and internationally. If you wish to have something shipped internationally, please contact me at joyfulheartsathome@gmail.com to find out more information regarding policies, shipping estimates, insurance, and customs.

In stock orders will go out within 2-4 business days. The shipping time varies for custom orders based on demand. Please email me if you have questions about items that are not currently in stock.

Size Charts

Most of my items are designed for women, so please reference the following size charts to determine whether a garment will fit you well. If you'd like flat-lay measurements for a specific item, please email me directly at joyfulheartsathome@gmail.com.

Joyful Hearts Size Charts

Care and Washing Instructions

Many of the garments and décor items I make are made with vintage, deadstock, or upcycled textiles. These textiles have often seen a lot of life already and need to be treated with extra care. Each fabric that I start with is washed, spot cleaned, repaired, or felted thoroughly before assembly.

I carefully hand select each and every fabric I use to ensure both a beautiful design and little to no stains or excessive repairs. I also believe that if something starts to unravel or rip, you just pick up some needle and thread and repair it and let the garment continue its journey versus disposing of it. Certain care needs to be taken in wearing your garment as well.

Fabric products don’t need to be washed every time. The sweaters in particular, as layering pieces, do not need much washing. When you do wash your sweater, take care and wash in cold water on gentle cycle. Do not mix with light colors. Once you wash it, you can lay the sweater flat to dry as needed. Instead of washing, spot clean all fabric items with a damp cloth when possible.

If you have any questions about caring for your garment, please reach out to me. I take a lot of care and pride in my work, and I want you to be happy, enjoy your piece for many years, and pass it on so it becomes a true heritage piece.

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